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Returns & Exchanges

PURCHASE RETURNS

Michele Franzese Moda wishes to ensure complete satisfaction to their customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. The return of the goods are at the expense and under the responsibility of the Customer that will need to act within 7 days after delivery date and then only if the goods meet all the “conditions of return” listed below. From the authorization approval, the customer must use an express delivery, since the package needs to reach our headquarter within 7 days. We will not accept the retrieval if this rule will not be respected.a

 CONDITIONS OF THE RETURN

A) - All items for sale on the site Michele Franzese Moda are delivered with an authenticity card attached to the clothing using a disposable safety seal bearing Michele Franzese Moda  logo. The clothing must be tried for size without removing this card and without damaging the seal. Returns will be accepted only with the safety seal perfectly intact, which may be a plastic seal on wire or in the case of some shoes, a label placed on the sole. We will in no case accept returns with the safety seal chipped, broken, disconnected, removed or tampered with.
B) - The Items that have any sign of use or wear will not be accepted and will be returned to the client.
C) – The items needs to be returned under the same conditions in which they were shipped to the customer and must be wrapped and packed properly.
D) - All the other labels of the item, both in tissue or pending, must never be removed from the article.
E) - The goods to be returned must be handed over o within 7 days from the date of delivery
F) - The customer who wishes to undertake size, colour or item change, must perform “The Return Procedure”, see below,and make a new order on the site Michele Franzese Moda

G) We do not accept returns or changes for every articles that have a Throwing Dates and/or Capsule collections

 

In case of failed return, the customer will have to comply with the conditions listed above, Michele Franzese Moda reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.

 

RETURN PROCEDURE

 

In order to return a received item please follow carefully “the return procedure” that we here describe through the following steps:

 

A). If an item does not fit or you do not like it, you can return it. Send a return request  within 7 days from the goods receipt at eshop@michelefranzesemoda.com. Please include Order Number and Code(s) of the item(s)

B). Send the package back to  Via Pomigliano 122, 80048 Sant' Anastasia - Napoli - Napoli.  The return shipment of goods is at customers full responsibility. The expedition is at the risk of the Customer: Michele Franzese Moda is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or same type.

C) In the case that a refund is requested, the cost of shipping and any duty fees are the responsability of the Client.

This amount will be deducted from the final refund. If you choose Store Credit instead you will recieve a code which can be used for a new order and in this case the credit corresponds to the full amount of the returned item.

D) In case which the customer recieve defected items, or there will be mistakes in shipping from Michelefranzesemoda.com, is required to follow the instructions written above. Michelefranzesemoda.com have the right to request pictures proof before authorizing returns of defected goods.

E) Swimwear and underwear(bikini, slip, boxers etc.) must be tried above the personal underwear. The return of this items will be rejected and shipped back to the customer in the case the transparent label of hygienic protection has been removed, or in case the items presents signs of use.

F) The authorized returns from Michelefranzesemoda.com, must be shipped from the same origin Nation where the order has been delivered.

G) Michelefranzesemoda.com have moreover the right to reject not authorized returns or that not follows the conditions written.

For all the aspects not specifically expressed, the European regulation for distance trading will take place

For informations call 081 530 64 93  


All items will be made subject to inspection by the Michele Franzese Moda staff that will verify compliance with the conditions od return. Michele Franzese Moda reserves the right to assess additional charges if they prove necessary to ensure the resale of the returned items. These amounts will be determined after the evaluation of the condition of the returned items and communicated to the Customer. Return delivery costs will be charged to the client by deduction from the due refund amount

 

REIMBURSEMENT

If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the processed credit card (if the case the order was paid by credit card), PayPal account(if the order was paid with PayPal)or wire transfer in the case of bank transfer







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